Frequently Asked Questions

Q. How do I navigate through a 360° virtual tour?

A. Place your mouse over the image, and click 'n drag it slowly to the left or right, or up and down to control the direction of the image. Single-Click on the image to stop the movement. Click and drag your mouse around to pan the image again. Pressing the "+" key zooms in on the image, and pressing the "-" key zooms out. To view in full-screen mode, click the expand button near the bottom-right of the tour window.

Q: How are the Virtual Tours created and distributed?

A: We are a full service Virtual Tour provider. We handle the photography and posting of the Virtual Tours on the Internet. Once we receive the order we use the MLS lockbox to enter the house or we can make arrangements with the agent or home owner to gain entry. We have a home owner pre-tour prep list to help make the property as presentable as possible. Our time on-site varies depending on the tour package ordered, but we are generally on-site for less than an hour. Once we have completed the on-site work, we will have the completed tour to you within 24-48 hours.

Q: How do I email the Virtual Tour to others, along with downloading it to disk?

A: We will send you an email with links to your Virtual Tour once the tour has been created. To send it to others, simply forward the link of your choice (Branded or MLS-Compliant Unbranded) to the desired person's email address. You can also post/share a tour link on your social media sites.

Q: Do I have to be a licensed Realtor to order a Virtual Tour?

A: Not at all. We are happy to work with FSBO/VRBO/AirBNB owners. We provide the same quality tour products, fast turn-around, and ongoing customer support regardless of places the order.

Q: What types of properties should get a Virtual Tour?

A: Our photos and 360° Virtual Tours are great for any property. Whether your home is big or small, a virtual tour will enhance any listing. Our equipment will capture any size room, and even scenic views. And we offer something that no other provider can: CHOICE! You can now choose a tour based on your budget or the property being shot.

Q: Do you photograph both exterior and interior scenes of the listing?

A: We do not believe in setting artifical limits. We shoot as many still photo/virtual scenes as neccesary to capture the beauty and charm of the listing. We will photograph both interior and exterior scenes. You may specify beforehand any particular rooms/scenes/angles that you want shot and that option is included in the order form. You can also indicate rooms or areas that you would like us to avoid. By default, we do not shoot attics, garages, or basements...but we are always happy to capture those areas upon request.

Q: Do I have to be present at the time of photography?

A: No. One of the best things about our service is that after you order, the next time you have to worry about the tour is when we email you the links to the tour. We do ask that the agent or homeowner have the house in Open House condition prior to our scheduled appointment time.

Q: How long does it take to photograph a Virtual Tour?

A: It could take up to an hour to photograph a home. This figure varies slightly depending on the size of the home and the tour package ordered.

Q: What if I am late or miss my photography appointment?

A: Since the agent is encouraged not to be at the property, unless the photographer cannot get in because of a key issue, there is no need to worry about keeping appointments, so there are no charges.

However, if the photographer is sent to your property at the scheduled time and cannot access the property as arranged (i.e. lockbox/key is not present, the contractor code is not properly set, house/homeowner is not ready), we will have to charge a trip fee of $50. For a complete copy of the Terms of Service, please click here.

Q: What can I do if I am not satisfied with the way the photographs turned out?

A: We strive for 100% satisfaction. If you are not happy with the way the photographs turned out, contact us at (843) 224-6359 or support@cvh360.com and let us know what your concerns are. Addressing your concerns always takes priority. You WILL be happy with the results...or you will get your money back!

Q: What is your refund/return policy?

A: While we require payment up-front, should you need to cancel an order or are not 100% satisfied with your finished product, we will gladly refund your charge to the card used to place the order. Simply send an email to support@cvh360.com requesting the refund and provide the last 4 digits of the card used, and we will refund your charges within 24 hours. If you need to cancel the tour prior to our scheduled arrival, we can also keep the tour credit on your account and apply it to another current/future listing.