Frequently Asked Questions

Q. How do I navigate through a virtual tour?

A. Place your mouse over the image, and click 'n drag it slowly to the left or right, or up and down to control the direction of the image. Single-Click on the image to stop the movement. Click and drag your mouse around to pan the image again. Pressing the "+" key zooms in on the image, and pressing the "-" key zooms out.

Q: How are the Virtual Tours created and distributed?

A: We are a full service Virtual Tour provider. We handle the photography and posting of the Virtual Tours on the Internet. Once we receive the order we will access a lockbox/combo keypad to enter the house or we can make arrangements with the home owner to gain entry. We upload the tour to our website and send you the links to the tour and photos within 24 hours!

Q: How do I email the Virtual Tour to others, along with downloading it to disk?

A: We will send you a copy of your Virtual Tour via email once the tour has been created. To send it to others, simply forward the link to the desired person's email address. There are also "share" buttons on the bottom of each tour page that allow sharing to your social media sites.

Q: Do I have to be a licensed Realtor to order a Virtual Tour?

A: No. AirBNB/VRBO/FSBO clients can take full advantage of our services. While we primarily provide our services to Realtors, we are here for all home owners or property managers.

Q: What types of properties should I place on Virtual Tour?

A: Our Virtual Tours are great for any property. Whether your home is big or small, a virtual tour will enhance any listing. Our equipment will capture any size room, and even scenic views. And we offer something that no other provider can: CHOICE! You can now choose a tour based on your budget or the property being shot. No matter the property, we provide high-quality, high resolution photos and immersive and interactive virtual tours.

Q: Do you photograph both exterior and interior scenes of the listing?

A: We do not believe in setting artifical limits. We shoot as many still photos and virtual scenes as neccesary to capture the beauty and charm of the listing. We will photograph both the interior and exterior. You may specify beforehand any particular rooms/scenes/angles that you want shot and that option is included in the order form.

Q: Do I have to be present at the time of photography?

A: No. One of the best things about our service is that after you order, the next time you have to worry about the tour is when we email you the links to the tour, usually within 24 hours of shooting. We do ask that the agent or homeowner have the house in Open House condition prior to our scheduled appointment time. We have provided a helpful checklist to help homeowners prepare their property.

Q: How long does it take to photograph a Virtual Tour?

A: It normally take between 15-45 minutes to photograph a home. This figure varies depending on the size of the home and the tour package ordered.

Q: What if I am late or miss my photography appointment?

A: Since the agent/homeowner is encouraged not to be at the property while we shoot, unless the photographer cannot get in because of a key issue, there is no need to worry about keeping appointments, so there are no charges.

However, if the photographer is sent to your property at the scheduled time and cannot access the property as arranged (i.e. lockbox/key is not present, the contractor code is not properly set, house/homeowner is not ready), we will have to charge a nominal trip fee. For a complete copy of the Terms of Service, please click here.

Q: What can I do if I am not satisfied with the way the photographs turned out?

A: We strive for 100% satisfaction. If you are not happy with the way the photographs turned out, contact us at (843) 224-6359 or support@cvh360.com. Correcting your order always takes priority. You WILL be happy with our results...or we will refund your money!

Q: What is your refund/return policy?

A: While we require payment up-front, should you need to cancel an order or are not 100% satisfied with your finished product, we will gladly refund your charge to the card used to place the order. Simply send an email to support@cvh360.com requesting the refund and provide the last 4 digits of the card used, and we will refund your charges within 24 hours.